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Definition

Flat-rate transfer

A flat-rate transfer is a point-to-point trip quoted at a fixed base price before booking, with tolls, parking, airport fees, and gratuity treatment itemized in the written confirmation.

Flat rates apply to defined routes — an airport to a named address, a hotel to a venue — where the distance is known in advance. The price does not change with traffic, time of day, or demand.

The written confirmation identifies the approved fare and any additional charges before the ride. Gratuity is excluded unless that confirmation says otherwise; extra stops, wait time beyond the included grace period, or a destination change are agreed before they are applied.

Where this applies

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